Customer Success Manager

The teams that get the most out of Velocy are the ones who change how they think about planning, not just which tool they use. We are looking for a Customer Success Manager who can help teams make that shift and stay on track once they do.

You will own the post-sale relationship for a portfolio of accounts, working to drive adoption, expansion, and long-term retention.

What you will work on

• Onboard new customers and help them move from their old workflow to Velocy in a way that actually sticks.
• Build relationships with key stakeholders across your accounts and serve as their primary point of contact.
• Monitor account health and proactively identify teams at risk of churn before it happens.
• Identify expansion opportunities and work with the sales team to act on them.
• Collect and synthesize customer feedback and route it back to the product team in a way that is actionable.

What we are looking for

• 3 or more years of customer success experience at a SaaS company.
• Strong track record of retaining and growing a portfolio of accounts.
• Excellent at building relationships with technical and non-technical stakeholders.
• Comfortable owning outcomes without a large support team behind you.
• Genuine interest in how founding teams work and what makes them effective.

How we work

• Fully remote. Work from anywhere.
• Async by default with intentional moments for customer calls.
• Small team. Your relationships directly impact retention and growth.
• We move fast and cut anything that does not serve the outcome.

What we offer

• High salary and equity with founder-friendly terms.
• Five weeks paid vacation plus local holidays.
• Health coverage based on your location.
• Home office or co-working stipend.
• Four months paid parental leave.
• Regular team off-sites.